🔁 Return / Refund / Exchange Policy

At Button Up, we strive to deliver premium-quality products and a smooth shopping experience. If something isn’t right, we’re here to help.

Please read our policy carefully before initiating a return, refund, or exchange.

📦 Eligibility for Return / Exchange

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 7 days of delivery

  • The product is unused, unwashed, and in its original condition

  • Original tags, packaging, and invoice are intact

📸 Unboxing video or clear photos may be required for verification.

❌ Items Not Eligible

We do not accept returns or exchanges for:

  • Used or washed products

  • Products damaged due to misuse

  • Size issues (unless incorrect size was sent)

  • Clearance / sale items (if marked non-returnable)

🔄 Exchange Policy

  • Exchanges are allowed only for size or product defects

  • Exchange requests must be raised within 7 days of delivery

  • Exchange is subject to product availability

  • If the requested size is unavailable, you may choose a refund or store credit

💰 Refund Policy

Once your return is approved and the product passes quality checks:

  • Refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

🚚 Return Pickup

  • Return pickup will be arranged by Button Up (where serviceable)

  • In some cases, customers may be requested to self-ship the product

  • Reverse shipping charges may apply depending on the reason for return

📝 How to Request a Return / Exchange

To initiate a request, please contact us with:

  • Order ID

  • Registered email / phone number

  • Reason for return or exchange

  • Supporting images or video (if applicable)

📧 Email: care.buttonup@outlook.com
📱 Phone / WhatsApp: +91 79904 83824

⚠️ Important Notes

  • Approval of returns/exchanges is subject to inspection

  • Button Up reserves the right to refuse requests that do not meet policy conditions

  • Policy may be updated without prior notice

🏷️ Brand Promise

We believe trust is as important as style.
Our policies are designed to be fair, transparent, and customer-focused—just like our products.

Button Up — Quality you can trust. Style you can rely on.